A legal disclaimer

Lumora Trends AU
Effective Date: 24 May 2026
At Lumora Trends AU, we value your privacy and are committed to protecting your personal information.
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Information We Collect
When you visit or make a purchase from our website, we may collect:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information

• Order history

• IP address and device/browser information

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How We Use Your Information
We use your information to:

• Process and fulfill orders

• Provide customer support

• Send order updates

• Improve our website and services

• Detect fraud and maintain security

• Send promotional emails (only if you opt in)

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Wix Platform
Our store is hosted on Wix. Your data may be stored through Wix’s secure servers, databases, and applications protected by firewalls.
Payments are processed through secure third-party payment gateways.
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Cookies & Tracking
Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Save customer preferences

• Analyze website traffic

• Improve shopping experience

You can disable cookies in your browser settings.
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Sharing Information
We may share your information with:

• Shipping providers

• Payment processors

• Analytics and marketing services

We do not sell your personal information.
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Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
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Contact Us
Business Name: Lumora Trends AU
Email: lumoratrendsau@gmail.com
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Shipping Policy (Wix Store)
Shipping Policy – Lumora Trends AU
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Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
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Delivery Estimates
Estimated shipping times:

• Australia: 5–12 business days

• International: 7–21 business days

Shipping times may vary during holidays or due to carrier delays.
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Tracking Information
Tracking details will be emailed once your order has shipped.
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Incorrect Addresses
Please ensure your shipping information is accurate. We are not responsible for delays or losses caused by incorrect addresses.
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Customs & Duties
International customers may be responsible for customs fees or import taxes.
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Returns & Refunds Policy
Returns & Refunds Policy – Lumora Trends AU
We want you to be happy with your purchase.
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Returns
Returns may be requested within 14 days of delivery.
To qualify:

• Items must be unused

• In original packaging

• In resellable condition

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Non-Returnable Items
We do not accept returns for:

• Final sale items

• Gift cards

• Personal-use items where hygiene concerns apply

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Refunds
Approved refunds will be processed back to the original payment method within 5–10 business days.
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Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 7 days and include photos of the issue.
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Return Shipping
Customers are responsible for return shipping costs unless the product is faulty or incorrect.
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Contact
Email: lumoratrendsau@gmail.com
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Terms & Conditions
Terms & Conditions – Lumora Trends AU
By accessing this website, you agree to the following terms.
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Website Use
You agree not to misuse this website or engage in unlawful activity.
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Product Information
We strive to ensure product descriptions and pricing are accurate but reserve the right to correct errors.
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Orders
We reserve the right to refuse or cancel any order at our discretion.
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Intellectual Property
All website content, logos, images, and branding are the property of Lumora Trends AU and may not be copied without permission.
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Limitation of Liability
Lumora Trends AU is not liable for indirect damages resulting from the use of this website or products purchased.
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Governing Law
These terms are governed by the laws of Australia.
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Cookie Policy
Cookie Policy – Lumora Trends AU
This website uses cookies and similar technologies to improve user experience and website performance.
Cookies may be used to:

• Remember preferences

• Keep items in your cart

• Analyze traffic and performance

• Provide personalized content and advertising

By continuing to use this website, you consent to the use of cookies.
You can disable cookies through your browser settings.