Refund Policy

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Processing may take 5–10 business days depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

We will arrange a replacement, exchange, or full refund at no additional cost.

We offer exchanges for eligible items within 14 days of delivery, subject to stock availability.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Orders may be cancelled within 24 hours of placement if they have not yet been processed or shipped.

For return or refund requests, please contact:

Lumora Trends
Email: lumoratrendsau@gmail.com
Phone: +61 415 533 864
Business Hours: 9 AM - 5 PM